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Terms & Conditions

I. Definitions

 

  1. Basic concepts

 

1) The User is the person who makes a purchase.

2) Electronic product - digital content that the User receives as part of the purchase, and which takes the form of an electronic file; the file format depends on the content of the Material (e.g. e-book, other materials in the form of pdf, audio / video),

3) Regulations - these Sales Regulations

4) Store - the website where the sale is conducted

 

  1. The products are sold by Sylwia Clayton Szkolenia, with its registered office at: ul. Sienkiewicza 7, 43-100 Tychy, using the NIP number 6381652888, REGON 241312833, e-mail: hello@twofoldefl.com, hereinafter referred to as the Seller.
  1. On the website you can buy teaching aids in PDF format and other electronic products, hereinafter referred to as Products.
  1. The terms of the contract are specified in the Regulations and a detailed description indicated in the product description.
  1. The contract for the product is concluded after the payment has been completed by the User.
  1. The prices are gross prices and include all taxes required by law.

 

II. Product purchase and payment rules

 

  1. Payment for products can be made by traditional transfer and electronic transfer.
  1. Payments should be made immediately after placing the order, unless the parties have agreed otherwise.

 

  1. To do this:

 

1) choose the product you want to buy from the options available on the website,

2) go through the purchasing process following the instructions,

3) complete the order form,

4) confirm your willingness to pay for the product and make the payment.

 

  1. Payments in the Store are handled by Blue Media S.A. with its registered office in Sopot, ul. Haffnera 6, postal code: 81-717, KRS: 0000320590 and PayPal, with its registered headquarters at North San Jose Innovation District of San Jose, California, USA.
  1. Available types of cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
  1. The order fulfilment time is counted from the moment of obtaining a positive payment authorization.
  1. If there is a need to return funds for a transaction made by the customer with a payment card, the Seller will refund to the bank account assigned to the Buyer's payment card or PayPal account used during the transaction.



III. Term of the contract

 

  1. If the product description provides for a different delivery date, the rules specified in the offer description shall apply.
  1. After the purchase, an e-mail will be sent to the User with a link where the purchased product can be downloaded.
  1. If the User does not receive a message with the product within 24 hours, they should contact the Seller by e-mail: hello@twofoldefl.com

 

IV. Withdrawal from the contract

 

  1. The provisions on withdrawal from the contract on the terms set out in this chapter apply to Users

 

When is the right of withdrawal not applicable?

 

  1. The User is not entitled to withdraw from the contract when:

 

1) The user has agreed for the Seller to start delivering the electronic product before the deadline to withdraw from the contract,

2) The user has consented to the fulfillment of the service before the deadline to withdraw from the contract, knowing that he will lose the right to withdraw from the contract.

 

When can I withdraw from the contract and how?

 

  1. In a situation where the circumstances indicated above do not occur, the User has the right to withdraw from the contract within 14 days from the date of the contract / product delivery.
  2. In order to exercise the right to withdraw from the contract, the User should inform the Seller about it by sending, for example, an e-mail or letter to the address indicated in point 2 of the Regulations.

 

V Rules for submitting complaints

 

  1. The seller takes care to deliver high-quality products.
  1. The user may submit complaints regarding the purchased products.
  1. The complaint should be sent to the Seller's address indicated in point I/2.
  1. The complaint should contain data enabling the identification of the User, the subject of the complaint and the requests related to the complaint. In the event of an incomplete complaint, the Seller will call the User to complete it under pain of leaving the complaint unrecognized.
  1. Seller will consider complaints  promptly, but not later than within 14. The answer will be sent to the User's e-mail address or otherwise indicated by the User.

 

VI Technical requirements

 

  1. In order to place an order and to use the services provided electronically, it is necessary for the Customer to have an active e-mail account.
  1. In order to purchase / gain access to the purchased products, it is necessary for the User to have a device with an up-to-date web browser supported by the manufacturer with Internet access.
  1. Due to the fact that the purchased products can be in PDF *, doc *, mp3 *, mp4 * format, the User must have programs that support the mentioned files.
  1. The Seller declares that the public nature of the Internet and the use of electronic services may involve the risk of obtaining and modifying customer data by unauthorized persons, therefore customers should use appropriate technical measures to minimize the above-mentioned risks. In particular, they should use anti-virus programs and programs protecting the identity of Internet users. The Seller never asks the Customer to provide him with the Password in any form.

 

VII. Final Provisions

 

  1. As part of the use of products, it is forbidden to provide unlawful information or act in a manner that is against the law, decency or violates the personal rights of third parties.
  1. Amicable settlement of disputes and examination of complaints. The consumer may turn to:
  • a permanent amicable consumer court with a request to resolve a dispute arising from the concluded contract.
  • provincial inspector of the Trade Inspection with a request to initiate mediation proceedings on the amicable settlement of the dispute between the User and the Seller.
  • a consumer ombudsman or a social organization whose statutory tasks include consumer protection and obtain assistance regarding the contract
  • or has the right to use the ODR platform. The platform is used to settle disputes between consumers and entrepreneurs http://ec.europa.eu/consumers/odr
  1. The Seller reserves the right to amend the Regulations. For contracts concluded before the entry into force of the new Regulations, the version of the Regulations in force on the date of the conclusion by the User of the Agreement shall apply.
  1. For matters not regulated, the following applies, inter alia, The Civil Code, the Act - Consumer Rights, the Act on the provision of electronic services.
  1. The rules regarding the protection of personal data are regulated in the Privacy Policy.
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